Refund Policy

Rehabify wants customers to shop with confidence. This Refund Policy explains when refunds may be requested, how refund reviews are handled, and what customers can expect during the refund process.

01

Refund eligibility

Customers may request a refund for eligible orders in accordance with Rehabify’s 30-day return policy. Refund requests are reviewed based on order details, request timing, and the nature of the issue reported.

Eligible refund requests

Refund requests may be considered when a return has been approved, when an eligible order issue has been confirmed, or when a cancellation is successfully processed before shipment.

Review before approval

Each refund request is reviewed by our support team before final confirmation. This helps ensure the request is handled accurately and according to the applicable policy.

02

Return window

Rehabify offers 30-day free returns and exchanges. Customers who would like to request a refund should contact support within 30 days of receiving the order.

Timing matters

Submitting the request within the stated return window helps our team review and process it as efficiently as possible.

Contact support first

Customers should contact our support team before returning any item so the correct process and instructions can be provided.

Please do not send items back without contacting support first. This helps us verify the request and provide the correct next steps.
03

Refund processing

Once a refund request is approved, Rehabify will begin the refund review and processing procedure. Final posting times may vary depending on the payment provider or financial institution used during checkout.

Refund confirmation

Customers will be notified once a refund has been confirmed and processed on our side.

Payment provider timing

After the refund is processed, the time required for the amount to appear may depend on the original payment method and provider processing schedule.

04

Exchange option

In some situations, an exchange may be the most appropriate solution instead of a refund. Our team may recommend an exchange when it better matches the customer’s request or order circumstances.

Alternative to refund

If a customer prefers a replacement or another suitable option, our support team can help explain what exchange routes may be available.

05

Non-refundable situations

Certain refund requests may not be approved if they do not meet the basic requirements of the policy or if the request falls outside the applicable return period.

Outside the return window

Requests submitted beyond the 30-day return period may not qualify for a refund review.

Unverified or incomplete requests

Refund requests may be delayed or declined if necessary order details are missing or if the support team is unable to verify the request.

06

Contact support

If you have questions about a refund request, return eligibility, or exchange options, please contact our support team.

Email
support@rehabify-healthy.shop
Phone
+1 (248) 807-5829
Address
Rehabify
9622 Marc St
Romulus, MI 48174
United States